5. Security Expertise

A security operations centre often consists of a SOC manager, incident responder and security analyst(s), as well as other specialised positions, such as security engineers, threat hunters, forensic investigators and compliance auditors. 

6. Communication and Collaboration

A SOC team is well versed in communication and collaboration

7. Compliance

Key SOC monitoring capabilities are integral to enterprise compliance, especially following regulations that require particular security monitoring functions and mechanisms, such as GDPR.

8. Improved Business Prestige

Having a SOC indicates to employees, customers, and stakeholders that the company takes data security and privacy seriously. This helps businesses, employees, and customers feel more comfortable sharing data. The more seriously a company takes the protection and confidentiality of its data, the greater trust it will earn from its constituents. 

The number of SOC teams depends on the size of the organisation and the industry, but most teams have similar roles and responsibilities. SOC is a centralised feature within an organisation that uses people, processes, and technology to prevent, detect, analyse, and respond to cybersecurity incidents while continuously monitoring and improving the organisation’s security regime.

The SOC is an example of a Software as a Service (SaaS) model because it operates in the cloud as a subscription service. In this context, it provides the layers of expertise employed in your organisation’s cybersecurity strategy and operates 24/7 to ensure that your network and endpoints are constantly monitored. SOC works with the onsite IT team to address the issue and investigate the root cause if a vulnerability or an incident is found.

The main task of the SOC is to protect the organisation from cyber-attacks. The SOC team needs to perform several tasks to manage security incidents effectively. ArmourZero is providing SOC to complete their SECaaS system. Here are 3 main functionality of ArmourZero’s Security Operation Centre (SOC):

1. Real-time monitoring, prevention, detection, and recovery by dedicated SOC analyst 

ArmourZero in-house SOC analyst team to learn about your business and actively monitor for any unusual activity according to your nature of business. This includes blocking attacks from spreading across your IT network by immediately cutting off an infected computer by isolating it from the network. 

Here’s the list of our offerings:

• 24/7 Rapid Detection & Response Management
• 24/7 Incident Alert Escalation & Monitoring
• 24/7 Global Threat Notification
• The monthly Analysis Report (MAR) was provided to review the protection summary for the month.
• Host isolation and response
• Incident management – Complete with Root Cause Analysis (RCA)
• Actively review and analysis of Phishing email, Spam, and Shadow IT for Email Protection Service
• Security alerts to all clients indicating that threats might have infiltrated their environment. (e.g., phishing, malware, suspicious activity)

2. Accessibility – anytime and anywhere 24/7/365

We built an in-app Change Request feature, so you could easily reach out to our SOC analyst anytime and anywhere. This can ensure a quick and timely response to your queries, system updates, and incidents.

This includes:

• Troubleshooting/enquiry of product issue
• Changes of configuration
• Changes (addition/removal/modification of policy)
• Whitelist/blacklist of website access

3. Fast response and unlimited support

Ensuring a quick and timely response is always our priority. Therefore, we commit to responding to SLA within an hour for your queries, policy changes, and incidents. Not to mention, the support provided is also unlimited. 

Find out more about ArmourZero’s service here.