Liyana has always been interested in technology. As a full-time Customer Success lead, mother, and wife, she has a passion for understanding and working with the latest technology.

This interest in technology inspired Liyana to pursue a Bachelor of Computer and Communication Engineering at the University Putra Malaysia. She completed her studies with a strong foundation in computer science and engineering, setting herself up for a successful career in the field.

After completing her studies, Liyana began searching for a job in the IT cybersecurity industry and eventually joined CSP Global Technologies as a System Engineer in 2014. Seven years later, she was given the opportunity to become the Lead of Customer Success at ArmourZero. Although her job scope is somewhat different from her previous role, Liyana is taking on these challenges and using this experience to develop her leadership skills.

#1 How did you get started in the Tech Industry?

I have a family background in IT. Perhaps it brings my interest to IT that always inspires me in different areas, especially when it comes to internet technology and cybersecurity.

Thanks to my father, he was a Lead of Technical team in a telco company, and he did bring me to his office. During that time, I was wondering how wonderful his job in this industry would motivate me to be like him. 

Then, after I finished my degree, I had the opportunity to work at CSP Global Technologies as a System Engineer. I was responsible for supporting our customers and ensuring they were satisfied with the solution and services provided. I think support teams are important team members for any organisation because they combine technical knowledge with interpersonal skills to attend customers. Helping other people in technology to achieve their professional goals is a satisfying experience.

There are a lot of opportunities in cybersecurity outside of what one may think when imagining a career in the tech industry. Not everyone needs to have a computer science or computer engineering degree to be involved in the tech industry. So, people with different backgrounds can also participate in this industry. Many people that joined in the cybersecurity industry which in their previous career not related to cybersecurity had made the jump and were very successful.

Tech industry is a rapid evolution, thus this industry is worthy and profitable, but it comes with a lot of responsibility.

In today’s world, cybersecurity is as important as ever. Cybersecurity has come to protect us from cyberattacks and cyber threats by protecting all devices we use and services that we access from attackers. Here are four things you can do to avoid being a cyber victim:

• Always keep the software on your device updated. There are new types of viruses every day. The antivirus on your device will not be able to read the latest viruses if they are not in the latest signature. 
• Your sensitive information must not be revealed. Only share personal information via secure websites. The easiest way to become a cyber victim is to give our personal information to the attacker.  
• Be careful of everything you download. This task might seem normal but it is one of the most significant steps you can take.
• Do not ignore cybersecurity awareness shared by the government or the community. It will educate you on the risks to avoid and what to do if you are unsure about particular scenarios